Refund & Return Policy
- Refunds and Returns
RedCloudOnlineStore will refund or exchange all goods if you return them within 7 days of purchase, provided that the goods must still be in their original condition and packaging and may not have been used. You will also be required to present the original tax invoice.
The goods we exclude from the 7 day exchange or refund policy are: unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition, sold and the packaging, if transparent, has not been opened yet; goods purchased by way of special arrangement or custom order will only be replaced if defective.
Delivery cost of items purchased will still be the responsibility of the customer, and we will not refund delivery cost.