Refund & Return Policy
Red Cloud Nutrition Refunds and Returns Policy
Red Cloud Nutrition will refund or exchange all goods if you return them within 7 days of purchase, provided that the goods must still be in their original condition and packaging and may not have been used. You will also be required to present the original tax invoice.
The goods we exclude from the 7-day exchange or refund policy are: unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition, sold and the packaging, if transparent, has not been opened yet; goods purchased by way of special arrangement or custom order will only be replaced if defective.
Delivery cost of items purchased will still be the responsibility of the customer, and we will not refund delivery cost.
Credit Card and Refund Policy
Payment by credit card is immediately authorized by an online payment gateway, provided that all details are correctly captured. Red Cloud Nutrition takes no responsibility for the fraudulent use of Internet Banking logon codes and PINS.
Note that once a conduct order has been captured, it is considered to be an authorization to start the verification process by Red Cloud Nutrition. As such, NO REFUNDS will be contemplated once the order has been paid for.
Red Cloud Nutrition shall be entitled to vary the price of any items without prior notice to the customer and at its sole discretion. Whilst this is said every effort will be made to communicate any price changes before the time.