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Shipping Policy

Red Cloud Nutrition Shipping Policy

Disclaimer of Warranties

You understand and agree that your use of Red Cloud Nutrition is entirely at your own risk and that our services are provided “As Is” and “As Available”. Red Cloud Nutrition does not make any express or implied warranties, endorsements, or representations whatsoever as to the operation of the Red Cloud Nutrition website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

Delivery Policy

Listed price of Items does not include delivery and the delivery cost will be displayed at checkout. Delivery time will take place between 1 to 3 working days. Delivery cost is not refundable. Goods are despatched in sealed packaging and should be received in the same manner. Please ensure that when receiving delivery of your purchase, it is sealed.

Subject to these Terms, The Courier Guy agrees to receive and arrange for the provision of the Service to the Consignee in accordance with the information on The Courier Guy’s Waybill or return of the Shipment to the Customer (or its nominee) when the Shipment was not delivered to the Consignee.

Any instruction from the Customer to The Courier Guy and/or a TPA to provide the Service shall be on a The Courier Guy Waybill, duly completed and tendered with the Shipment.

Unless otherwise agreed in writing and signed by The Courier Guy, no other instructions, whether verbal or written shall be binding on The Courier Guy or any TPA.

A Shipment under these Terms shall be deemed to have been received into The Courier Guy or any TPA’s possession only upon – the Shipment being received into The Courier Guy or the TPA’s physical possession; and receipt acknowledging acceptance being issued by The Courier Guy or the TPA and furnished to the Customer by an expressly authorized The Courier Guy and/or TPA Personnel.

The Customer is responsible for ensuring that the person furnishing such receipt is expressly authorized to do so by The Courier Guy or the TPA.

Delivery to the Consignee, or, on a Shipment returned to the Customer (or its nominee), shall be conclusively evidenced by a signed receipt being given therefore by the Consignee or the Customer.

A POD shall be conclusive proof that the Shipment was delivered in accordance with these Terms, in good order and condition, in an intact form, without any Loss and shall further constitute final and absolute release of all undertakings, obligations and liabilities of The Courier Guy and/or any TPA.

Currency and VAT and Payment Policy

Red Cloud Nutrition is a South African based company and hence, items are sold in South African Rands (ZAR) and include 14% VAT.

There are three distinct methods of effecting payment for purchases rendered on this site. These are via Credit Card, Instant EFT and, U Kash through the PayFast Secure portal Please note that, while all inquiries will be received by Red Cloud Nutrition they will NOT BE PROCESSED until proof of payment has been received by Red Cloud Nutrition.